Accessible Customer Service Plan

MSM respects and encourages diversity and inclusion at our firm and in the community. We believe in retaining the best and brightest legal minds at our firm, regardless of gender, race, nationality, ethnic origin, creed, sexual orientation, marital status, family status, gender identity or disability. Our complete accessibility policy is available on request.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. Support Persons A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Macdonald Sager Manis LLP will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or service, if available.

Feedback Process

Customers who wish to provide feedback on the way Macdonald Sager Manis LLP provides goods and services to people with disabilities; can leave verbal feedback in person, over the phone, send an email to [email protected] or complete the feedback form provided in this brochure and leave it at reception. All feedback will be directed to the partners of the firm. Customers can expect to receive a reply within five business days.

Office Hours & Address